Refund policy
Returning items with us should be easy.
Everyone who purchases items in the online store with delivery to an address in Norway has the opportunity to return unused items within 30 days.
We charge a return fee of 49 NOK. Send us the order number via email to post@vulkanexecutive.com, and you will receive a return code that you enter here:
You will then generate a QR code. You scan this at your local post office. You will then receive an address label to stick on the package, which can then be sent back to us. A simple and seamless process. Once we have received your return, we will refund the amount you have paid, excluding the return fee. If you have paid with Klarna, your invoice will be adjusted to 49 NOK.
We do not accept cash on delivery or registered mail as shipping methods.